Privacy Policy

PRIVACY POLICY
LAST UPDATED JANUARY 12th, 2025

This Privacy Policy (“Privacy Policy” or “Policy”) explains how Muddy Pawz Salon collects, uses, stores, and shares your information when you use our website, contact us, book services, sign up for text or email communications, or otherwise interact with our business and services (collectively, the “Services”).

By using our Services, you consent to the collection, use, transfer, processing, storage, and disclosure of your information as described in this Privacy Policy.

Information We Collect

Personal Information

When you contact Muddy Pawz Salon, request information, book an appointment, complete a form, or otherwise use our Services, we may collect personal information such as:

Your name

Phone number

Email address

Home address

Pet name and pet details

Appointment preferences

Any other information you voluntarily provide to us

This information is used to communicate with you, schedule appointments, provide services, and operate our business.

Payment Information

If you make a purchase or pay for grooming services, payment information may be collected and processed through third-party payment processors. Muddy Pawz Salon does not necessarily store full payment card details on its own servers. Payment processing information is handled by the third-party provider used to complete the transaction.

Appointment and Service Information

In order to safely and properly care for your pet, we may collect service-related information such as:

Your pet’s breed, size, age, and coat type

Grooming history and preferences

Health concerns or sensitivities you disclose

Behavioral notes relevant to safe grooming

Vaccination or parasite-related information, when applicable

Website and Device Information

When you visit our website, we may automatically collect certain technical and usage information, including:

IP address

Browser type

Device type

Pages visited

Links clicked

Referring websites

General usage activity on our site

We may collect this information through cookies, analytics tools, pixels, or similar technologies.

Communication Information

If you contact us by phone, text message, email, website form, chat, or social media, we may keep records of those communications in order to respond to you, manage appointments, improve customer service, and maintain business records.

Photos and Media

If your pet is photographed before, during, or after grooming, those photos may be stored and used in connection with our business records, customer communications, or marketing materials, unless you request otherwise.

How We Use the Information We Collect

Muddy Pawz Salon may use your information to:

Schedule, confirm, and manage appointments

Provide grooming and related pet care services

Communicate with you about your appointments or inquiries

Send reminders, follow-ups, service updates, and promotional messages

Process payments and maintain records

Improve our website, services, and customer experience

Respond to questions, concerns, or customer support requests

Maintain the safety of our staff, customers, and pets

Comply with legal obligations and enforce our policies

Cookies and Analytics

Our website may use cookies, tracking pixels, and similar technologies to improve website performance, understand user activity, and support marketing efforts. These technologies may collect information about your browsing behavior, device, and interactions with our website.

We may also use third-party tools such as analytics or advertising platforms to better understand website traffic and improve our marketing. These third parties may use cookies or similar technologies in accordance with their own privacy policies.

You may be able to control or disable cookies through your browser settings, although doing so may affect certain website functions.

Text Messages and Email Communications

If you provide your phone number or email address to Muddy Pawz Salon, you agree that we may contact you regarding:

Appointment confirmations

Appointment reminders

Follow-up messages

Service updates

Promotions or special offers

Other business-related communications

Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier.

You may opt out of marketing text messages at any time by replying STOP to a text message, or by contacting us directly. You may unsubscribe from marketing emails by using the unsubscribe link, when available, or by contacting us directly.

How We Share Information

Muddy Pawz Salon does not sell, rent, or trade your personal information to third parties.

We may share your information only in limited circumstances, including the following:

Service Providers

We may share information with trusted third-party service providers who help us operate our business, such as providers for:

Payment processing

Appointment scheduling

Website hosting

Email and text communications

Analytics

Customer relationship management

Marketing support

These providers may access your information only as necessary to perform services on our behalf and are expected to protect your information.

Legal Compliance and Protection

We may disclose information when we believe it is necessary to:

Comply with applicable law, regulation, legal process, or governmental request

Enforce our policies or agreements

Protect the rights, property, and safety of Muddy Pawz Salon, our customers, our staff, or others

Investigate fraud, abuse, or security concerns

Business Transfers

If Muddy Pawz Salon is involved in a merger, acquisition, sale of assets, or similar business transaction, your information may be transferred as part of that transaction, subject to applicable law.

Data Retention

We retain your information for as long as necessary to provide our Services, maintain business and legal records, resolve disputes, enforce our agreements, and comply with applicable laws.

If you request that we delete your information, we will make reasonable efforts to do so where appropriate and legally permitted. Please note that certain information may be retained for recordkeeping, legal, backup, or operational purposes.

Data Security

Muddy Pawz Salon takes reasonable administrative, technical, and physical measures to help protect your information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the Internet or electronic storage system is completely secure, and we cannot guarantee absolute security.

Third-Party Websites and Services

Our website or communications may include links to third-party websites, booking tools, payment processors, or social media platforms. Muddy Pawz Salon is not responsible for the privacy practices, content, or security of those third-party services. We encourage you to review their privacy policies before providing information.

Children’s Privacy

Our Services are intended for adults booking services for their pets. We do not knowingly collect personal information directly from children under the age of 13 through our website or Services.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of your personal information, subject to applicable law.

To make a privacy-related request, please contact us using the information below.

Changes to This Privacy Policy

Muddy Pawz Salon reserves the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our Services after changes are posted constitutes your acceptance of those changes.

Contact Information

If you have any questions or concerns about this Privacy Policy, please contact:

Muddy Pawz Salon
[email protected]
156 West Main Street
Salina, UT